FAQ

Here are our most frequently asked questions. If you cannot find your answer, feel free to contact us.

Q: I did not receive the order confirmation email.

A: Please check the following:

• The email address may be mistyped
• The email may be in your spam folder
• Check your blocking / filter settings

Q: Which payment methods are available?

A: We accept credit cards, debit cards and various online payment methods.

Q: When will my order arrive?

A: Items ship from overseas and usually take about a week to arrive. Pre-order items take 1–2 months.

Q: The box arrived damaged. Can I get a replacement?

A: Due to shipping conditions, we cannot replace boxes with minor scratches or dents. Thank you for your understanding.